BenchmarkPortal’s (News - Alert) CallTalk series gives listeners an opportunity to educate themselves in the ongoing evolution of the call center space. Each month host Bruce Belfiore addresses a specific topic, critical to the industry and calls upon an expert to discuss it at length. Belifore Senior Research Executive for the Center for Customer-Driven Quality (founded at Purdue University (News - Alert)), and will be aired without the participation of vendors so that topics will be free from their influence and guided by the listeners.
This month’s episode of CallTalk on May 18th will focus on Time Management and Belfiore will be joined by Paul H. Burton, author of Focus Pocus - 24 Tricks for Regaining Command and Productivity Expert with Quiet Spacing. Together the two will talk about practical ways to get more control of your day, your work and your career. Burton’s ideas can be put to use by all call center managers to add minutes to your day...and possibly years to your life! One lucky listener will receive a $1500 Benchmarking Survey Giveaway and 50 percent off an IVR Assessment (over $4,500 in savings.)
Paul has been a corporate finance attorney for a law firm, a professional services director for a software company, and was a dotcom entrepreneur. For the past six years, he has been a speaker, author, trainer and coach helping clients to regain control of their day, get more done, and enjoy greater career and personal success.
Broadcast monthly directly over the Internet to your desktop, CallTalk covers informative and educational topics impacting the call center today. Listeners are asked to ask questions via email at CallTalk@BenchmarkPortal.com or call in your questions at (347) 857-3117. For more information and to register please visit: www.CallTalk.tv or www.BenchmarkPortal.com
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco