BenchmarkPortal’s (News - Alert) Call Center Campus is designed to offer industry leaders immediate access to the best practices of the call center space. Call Center Campus will be hosted at the New York New York Hotel and Casino and is a unique opportunity to receive call center certification training, meet best in class call center managers, discuss future trends, and see the ROI that benchmarking offers call centers. Five courses will be conducted and include, a Call Center Management Certification Course on October 11-13, a Call Center Workforce Management Certification Course on October 12-13, a Call Center Social Media Certification Course on October 12-13, and a Call Center Quality Monitoring Certification Course on October 12-13.
BenchmarkPortal is currently offering incentives that reward early registers, reducing the cost of the experience and ensuring their place at the event. By using the promo Code: CCC2011 to register from July 28th -31, attendees can save $200 on the overall cost of Call Center Campus.
Included with their informative certification class sessions, BenchmarkPortal will also be hosting events designed to stimulate and catalyze conversations between industry thought leaders. On Thursday, October 13th the company will be hosting a special call center networking night that will let guests meet the team and industry peers. The opening keynote at this event will be by BenchmarkPortal’s CEO Bruce Belfiore and will give 5 call centers of excellence an opportunity to show how benchmarking has improved their operation. The Executive Round Table Discussion on Friday, the 14th will cover topics ranging from In-depth benchmarking, social media and the call center, home-based agents, and other topics to continue developing the conversation on emerging trends. Highlights of this event will include CEO’s of certified companies presenting customer service strategies, and a roundtable discussion focusing on the customer service industry.
This is truly an event not to be missed by anyone in the industry, for more information interested parties can visit the registration page.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Jamie Epstein