Part of an initiative to collect information useful to contact center managers, Cisco (News - Alert) systems has teamed up with BenchmarkPortal and the Center for Customer-Driven Quality to probe the measurable benefits of advanced technology.
The research will focus on understanding the correlation between technological maturity and contact center performance. This ground-breaking research will give participants insight into their customer service operations and added perspective on impact of technology on important contact center metrics. The research study will be conducted anonymously so there no reason not to join.
Those interested can visit this site to sign up for the survey. Filling out this information will guarantee the participant a free copy of the resultant white paper (a $1,000 value) plus the entry into a drawing for an iPad and 20 flip cameras. In addition, BenchmarkPortal (News - Alert) is offering a free benchmark report and readout by one of its Certified Experts (a $1,500 value).
This research report will provide a deeper understanding for anyone in the call or contact center space. Given the rapid evolution of technology in the industry, this is information that’s absolutely necessary for today's call center managers. For more information on the survey interested parties can visit: here