For many companies, the call center is the primary link to customers, and is responsible for most daily public interactions. This makes the call center essential in not only satisfying clients but in maintaining the identity of a company, as poor service call handling derails both of those goals. The interactions and methods employed by a call center are so important, that many companies now require consultation from outside agencies to ensure that calls are being handled correctly.
BenchmarkPortal’s (News - Alert) call center certification programs provide the information and insight that operations need to remain competitive in the space. The company offers call center managers and supervisors a path towards a more efficient way of running the operation, showing them where their weakness lie and how to correct them.
The BenchmarkPortal Management Certification course is composed of ten information-rich modules that include lecture, discussion and learning activity "case studies" that focus on practical problem solving and current best practices for managers. Currently, the company is offering discounts on its fall management certification sessions that make them affordable for any call center.
Using the Promo code “CALLCENTERCAMPUS” before September 26th registrants to the October 11- 13 call center training course in Las Vegas can save $100. Using the “SANDIEGO11” promo code to register before October 14th and agents can get $200 off the November 8-10 call center training course in San Diego, and entering “PHOENIX11” will also get interested parties $200 off for the Phoenix training course, when they register by October 14th.
These courses will help your supervisors more effectively manage your call center and strengthen relationships with other departments. The course focuses on providing participants with "take-aways" that will make a real difference to them and their centers.
In addition to these promotional codes, BenchmarkPortal has also dropped the cost of attendance to the Call Center Campus event to $299. Attendees will have access to a number of keynotes and networking opportunities at this event, plus the lowered cost includes lodging.
Call centers that would like to increase their ability to effectively serve clients can find more: here.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Jamie Epstein