Call center certification is a great way to let others know that you’re on a higher level in your customer service strategy. Certification is like a badge of honor that’s proof positive that you’ve obtained a deeper understanding of how call center management works. BenchmarkPortal (News - Alert)‘s call center certification program has helped hundreds of operations earn this honor themselves, and is now offering a certification course for those in the San Diego Area.
This Call Center Management Certification course will take place at Embassy Suites SD Bay-Downtown on November 8 through 10, 2011. Each day will start off with an 8am continental breakfast and sessions will run from 8:30am to 5pm daily.
The course will cover organizational leadership, human resources, quality monitoring and coaching, customer satisfaction, the basics of call center workforce management, call center IT management, knowledge management, caller self-service, analytics & reporting, and benchmarking.The Management Certification course itself is composed of ten information-rich modules that will include lectures, discussions and learning activities that focus on practical problem solving and current best practices. This program offers one of the most highly sought after Call Center Training Certification programs in the country. Plus the BenchmarkPortal program is led by some of the industry's top-rated instructors, and with over 150 years combined experience you can be sure that everything will be covered.
This is a great way not only for your call center to gain certification form one of the most prominent providers in the world, but also to learn new approaches to old problems, and keep in touch with peers.
Please click on the following link for more information and to review the course outline for the call center management certification course in San Diego, CA.
Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Jamie Epstein