Certification is a great way for call centers to get noticed by potential clients and ensure that key team members are up-to-date on best practices. BenchmarkPortal’s courses are well known for providing a comprehensive path to professional certification, and with frequent events designed to stimulate conversation about the industry, the company is uniquely qualified to help call center managers become more effective.
This month’s Call Center Campus event in Las Vegas, produced by BenchmarkPortal (News - Alert) and The College of Call Center Excellence has raised that bar even further. The event provided an opportunity to obtain call center certification, and also allowed industry members to meet best in class centers, discuss future trends and the impact of benchmarking for the future. The BenchmarkPortal Las Vegas Call Center Networking & Training event gathered the top Certified Centers of Excellence, Industry Experts, CCCE Alumni, CCCE Course Attendees, and the team from BenchmarkPortal to explore these topics and more.
“BenchmarkPortal and The College of Call Center Excellence would like to thank everyone who was able to join us at the 2011 Call Center Campus. We were energized by the enthusiasm and thirst for new information that we saw among the attendees. Please stay tuned for the announcement of the 2012 Call Center Campus,” BenchmarkPortal said in a statement released on its website.
The event was well received by the public and had attendees from a number of major corporations, including Columbia Sportswear, United Health Group, Panasonic (News - Alert), New York Life Insurance, and the Mayo Clinic.
“Thank you again for attending our event last week in Las Vegas. We were energized by the enthusiasmand thirst for new information that we saw among the attendees. We were very pleased by theoverwhelmingly positive feedback from those who took the courses and will be working to make themeven better in the future,” said CEO Bruce Belfiore. “I was struck by the exceptional sharing of insights and best practices by our speakers, Matt Conant of PLATO Learning, Lorraine Robbins of Panasonic, Russell Rossi of NY Life-AARP, Chuck Sartiano and Lori Anderson of Blue Cross Blue Shield of Florida. The theme woven through all of their talks was the ability to use data to improve performance and achieve success in a measurable way.” BenchmarkPortal will host the event in 2012 again due to the incredible turn out and success of the event. For those that are interested in a personal certification course there is one coming up in November in San Diego, CA (News - Alert) and you don’t want to miss this event.
Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Juliana Kenny