BenchmarkPortal (News - Alert), a leader in call center benchmarking, certification, training and consulting, has recognized Firstmark Credit Union's Call Center Operation among the top performers in its category in North America, and awarded it Top 100 honors. The competition assesses companies on operational metrics, customer satisfaction and agent satisfaction.
“Our Member Contact Center staff are focused on helping members succeed financially,” said Linda Rodriguez, Assistant Vice President of the Contact Center. “Our goal is to bring our brand’s promise – ‘Great with people. Great with money.’ – to life. To do that, we’ve empowered our staff to offer members the best solutions available.”
In order to win the competition, a call center must be an inbound facility located in the United States or Canada. A Certified Call Center Expert cross-checks, reviews and approves key Performance Indicators. The participating centers are evaluated and compared to their peers based on efficiency and effectiveness. BenchmarkPortal has achieved international recognition for its call center expertise and innovative approaches to contact center best practices.
“This award shows that Firstmark Credit Union's call center operation ranks among the top performers in its category in North America,” said Bruce Belfiore, CEO BenchmarkPortal. “We congratulate them and wish them continued success with their improvement initiatives in the future.”
Related news reports Alliance Data Systems Corporation, marketing and loyalty solutions developer, announced that its Alliance Data (News - Alert) Retail Services was recognized with a "Center of Excellence" certification from BenchmarkPortal and Purdue Research Park’s Center for Customer-Driven Quality. The award applauded the level of service at the company's customer care centers. Alliance Data has been certified as a Center of Excellence by BenchmarkPortal seven times.
Edited by Braden Becker