BenchmarkPortal (News - Alert) and Symmetrics Group will host a live webinar about the latest innovation in call center benchmarking technology, iBenchmark.
iBenchmark is an automated benchmarking product that puts patented technology and advanced process to work for people who manage contact centers. It provides benchmarking reports every month without the aggravation of manually finding and inputting a long list of metrics.
For properly managed customer contact centers, benchmarking is an essential function that offers insights, efficiencies and aids to decision-making. In addition to iBenchmark, Benchmark Portal offers various benchmarking solutions including call center benchmarking surveys, call center peer group benchmarking, outbound and collections call center surveys and a Top 100 Call Centers contest.
Benchmark Portal is a provider of contact center solutions, including call center certifications, call center training, call center benchmarking, call center assessments, call center industry reports, and call center news and resources. Symmetrics provides management consulting that helps companies increase the effectiveness of sales and marketing functions to grow their revenues. It aligns sales and marketing teams to deliver increased customer value and exceed key success metrics.
Bruce Belfiore, the CEO of Benchmark Portal, will explain how automated benchmarking can help you and your center in the webinar.
"iBenchmark represents a major step forward,” noted Belfiore. "By automating the data collection process and providing a trained expert to help with interpretation, discernment of gaps and identification of practical solutions, iBenchmark is an exceptional management tool. Also, the ease of installation and monthly payment model makes it user friendly and extremely affordable. We can guarantee a positive ROI for those who use iBenchmark."
The webinar will explore how iBenchmark will greatly improve customer service and pinpoint areas of potential cost savings, provide monthly reports comparing your center’s metrics to the industry and averages over a one-year period, help you determine the competitive impact of improvements in metrics before you invest time and money, uncover performance gaps compared with the industry, point toward issues with people, processes and technology, quantify and monetize gaps to show impact, and assist with decision-making and provide management with insights.
iBenchmark can also provide basis for improvement roadmaps and goal setting, become a key element in your manager’s toolbox, and provide hard evidence of value you bring to the enterprise.
“iBenchmark- Latest Innovation in Call Center Benchmarking Technology” will be held on Thurs., May 31, 2012 at 10am PT/11am MT/12pm CT/1pm ET and be registered for here.
Edited by Stefanie Mosca