Cubicles and chairs are essential components for the operation of a call center, but the furniture required in your operation doesn’t end there. As call center furniture outfitter, Interior Concepts, points out, collaboration has become a buzzword in the industry. To capitalize on the idea of employee collaboration, Interior Concepts offers furniture that facilitates the sharing of ideas in a comfortable but work-conducive environment.
According to Interior Concepts, lounge areas have become increasingly common in call centers, offices and schools. These spaces offer a comfortable retreat for informal conversation, where people can bounce ideas off one and another and potentially generate new work strategies. The company suggests, “When designing a lounge area, consider incorporating tablet arms, so each chair has its own workspace. Also consider using a bright, whimsical fabric. Lounge areas are an informal space where incorporating accent colors can be a fun way to brighten an otherwise neutral space.”
Similar to lounges, the concept of collaboration cafes offers seating for casual dialog that can help workers recharge after a stressful shift. High tables and islands with bar-stool style seating allow workers to use electronic devices in comfort. “Powering the stations in this type of collaboration space is key, so when designing the room layout keep in mind where the power is located in the room. Using the building power to power the furniture system will allow for easy power access when using and charging electronic items,” Interior Concepts says.
Furniture that makes for a creative and collaborative environment can also empower your staff by granting new modes of expression. Devoting space that allows this is important, but furniture designed to promote collaboration also helps. In addition to a wide range of modular items for furnishing a lounge or a collaboration café, interior concepts provides marker-top tables that let your workers draw out ideas as they discuss amongst one another.
Interior Concepts’ line of office furniture gives workers a space to collaborate and offer valuable feedback about your procedures. Stimulating their ability to do this can lead to gain in efficiency for your call center or business strategy.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Rich Steeves