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Call Center Furniture: Utilizing Space to Save Money and Improve Profit

TMCnews Featured Article


February 21, 2008

Call Center Furniture: Utilizing Space to Save Money and Improve Profit

By Stefania Viscusi, Assignment Desk Editor


In call centers, where utilization of space for maximum efficiency is important, space equals money. When it comes to call center furniture set ups, applying this same thought to the design of the call center can help companies save valuable money.

 
The best way to "do more" with any given space is to make use of custom manufacturing and utilize the space planning skills of a vendor who will help increase efficiency and productivity through an intelligent furniture and floor plan design.
 
Wasted space, call center furniture provider Interior Concepts notes, is space that can never be reclaimed.
 
"If a customer “could have gotten” more agents into the floor space (but didn’t), and as a result “could have generated more revenue” (but didn’t), then that lost revenue can never be reclaimed. It becomes a dollar and cents/profitability issue."
 
For example, square footage is important to factor into saving space for more agent stations in the call center.
 
Efficient utilization of space can help to create more aisle space and increase the size of agent workstations, or allow more agents to fit into the space.
 
With more agent stations, more agents can be utilized and as a result, revenues will increase.
 
To ensure the very best utilization of floor space is made, Interior Concepts makes use of typically 'unusable' space and works around columns and other design obstacles to optimize available valuable floor plan space.
 
Interior Concepts streamlined 1” Panel System offers space savings without sacrificing sound control. Their 1” panel system in a typical floor plan can save square feet per agent and translate into notable annual savings.
 
For more, check out the Call Center Furniture channel on TMCnet.
 
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.







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