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Trends in Call Center Furniture Design

TMCnews Featured Article

April 08, 2008

Trends in Call Center Furniture Design

By TMCnet Special Guest
Jennifer Way, Marketing Manager, Interior Concepts

As with most markets, call centers have their own design trends that help to improve the aesthetics and function of the center. Three recent trends in call center design are consideration of color, a focus on updated training rooms, and incorporating small rooms known as Huddle Rooms.

Recently, more call centers have been interested in infusing their call centers with color and design flair. There are several ways to make a statement with color while keeping the furniture system itself and the surroundings generally neutral. 
An interesting way to inject some color is to make a statement with colorful chairs, bold workstation accent panels, and paint. These types of items can be updated at a lower cost over time while allowing high-cost items such as carpet and the furniture system to remain in place. Considering color when updating or designing a center will ensure that the center will look updated and sophisticated for many years to come.
New agents in the call center, typically spend many hours in training. For this reason, training rooms are moving away from cramped tables with messy wires running along the floor, and are switching to workstations that represent the real call center floor. 
Workstations with computers that house wires and cables and have plenty of room to work are standard. Sample configurations are a classroom set up, or placing the workstations along the perimeter of the training room.
Another new trend is Huddle Rooms. Since typical call center floors are open spaces with little to no privacy for discussions between agents and supervisors, small rooms called Huddle Rooms have increased in popularity. A Huddle Room is a room that contains tables and chairs where the supervisor can take the agent to discuss performance in a private setting.
These quick, new design trends are helping call centers to not only become more aesthetically pleasing, but also take the functioning of their centers to all new levels.
For more, check out the Call Center Furniture channel on TMCnet.
Jennifer Way is the Marketing Manager at Interior Concepts.

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