On first glance the furniture in your call center may not seem all that important. What do you really need anyway? A couple of cubes, some chairs and you’re all set right? Ehh… maybe not.
The fact of the matter is that call centers are all about the ability to optimize staffing requirements in relation to the number of calls you’re getting on a day to day basis. The more agents you have and the more options of fitting them into the space, the more prepared you’ll be for expansion.
So when you’re considering work surfaces, one thing you’ll need to keep in mind is the power requirements that said workstations will eventually need. People today expect accessible power wherever they are in order to stay productive and connected. Whether it’s an extra plug for their iPhone (News - Alert), or for the second monitor you provide them with when they step up to shift leader, you’re going to end up using any plugs at your disposal.
Powered tabled like those offered by call center furniture provider Interior Concepts expand your power options and provide you with ample juice for all of your expansion needs. Take for example the company’s Connect 2 line.
The product is UL Listed as a Manufactured Wiring System, Connect2 is available on tables from 24”–96” wide in 6” increments, and does not require hardwiring to building power (a UL Listed hardwire option is available). A maximum of six tables can be connected per power feed and the system can grow and adapt as room configurations and demands change because all tables with modesty panels facilitate power and data cables easily with an under-worksurface lay-in cable trough. The trough discreetly and conveniently channels cords and cables from table-to-table.
This solution gives you the flexibility to have power and data exactly where it’s needed, as well as the ability to add more Connect2 power kits down the road.
Expanding should be part of your call center’s plan, and with resources like power and data connection always at a premium, investing in furniture that helps you distribute it is an investment in your success.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.
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Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Stefanie Mosca