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A Different Approach to Designing, Ordering Office and Call Center Furniture

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October 01, 2012

A Different Approach to Designing, Ordering Office and Call Center Furniture

By Tracey E. Schelmetic, TMCnet Contributor

Ordering anything from a catalog comes with risk. Unless the item is something familiar to you, like a box of diapers you regularly use, catalog ordering is a bit of a crap shoot; you’re not sure how the clothing will fit, you’re not sure how the bedspread will look and you’re not sure if you’ll like the feel of the DVD player. This not only applies to consumer products, however. Companies ordering furniture for the office often struggle through the same uncertainty, particularly if they have an idea in mind for the design of their furniture set-up.

“If you are lucky enough you may be able to find someone that will draw your design in a black and white space plan program showing a rudimentary outline in 3D and a 2D top-down perspective,” wrote Interior Concepts’ Brandon Gerard in a recent blog post. “This allows you to see the basics of what you may decide to purchase. However, if you want to make changes to your office layout the clock starts all over. Now you are left waiting for a new design to get redrawn. Waiting for the design to be redrawn may take one to five days, and sometimes even longer,” he added.

Essentially, it’s a frustrating, slow process that isn’t exactly conducive to getting you what you need in office or call center furniture design. Interior Concepts, says Gerard, offers a better way, allowing customers to be in control of the design process.

“You can have your office designed right down to the inch and it’s ready to be manufactured within minutes of getting online with one of our talented designers,” writes Gerard.

How does it work? First, a customer calls Interior Concepts to schedule a Web conference online. During this conference, the customer works with the company to design the ideal space online with the company’s interactive quoting software. Once the design is finished, Interior Concepts sends the customer layouts and virtual tours to share with others involved in the purchasing decision. Then, colors are selected, the order is placed, and the customer can await delivery and set-up, eliminating the frustrating process of awaiting yet another incorrectly drawn revision (as is standard with catalog-based ordering).

It’s a way to take one more headache out of the already stressed-filled office environment. 

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Edited by Allison Boccamazzo

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