While the call center plays an important role as a company’s main link to customers, it can also be a key element in helping companies to become more "green" and save money.
Since call centers typically include several hundreds of rows of workstations and agents who are constantly interacting with customers, costs to maintain the centers can quickly soar.
To help companies save on costs, as well as help improve the environment, it is important to use green technologies that help conserve energy and reduce emissions. Also important, is the way the call center is designed and furnished.
A key aspect of Green call center furniture design is sustainability and the ability for resources to last throughout future generations. Call center furniture should be produced and manufactured using the wisest resources. This includes natural resources that can be conserved through the use of recycled products like fabrics, particleboard, steel and other furniture components.
Companies who approach call center furniture design properly can also increase profits since the cost for recycled products typically falls below costs for "new materials".
For companies looking to take advantage of these benefits, call center furniture designer, Interior Concepts makes use of recycled and environmentally safe materials in the design and manufacturing of its products.
For example, the company provides work surfaces that are particleboard substrates made with 100 percent recycled and recovered wood fibers. Also, all the fabrics they use are Green-e certified – meaning they are made of recycled or compostable materials and can continue to be recycled.
For more, check out the Call Center Furniture channel on TMCnet.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.