When it comes time to furnish a call center, the importance of design can not be ignored because a proper and intelligent setup increases productivity and efficiency.
When it comes time to design call center furniture, it is important to partner with a company that is familiar with the call center and the types of setups that bring improvement.
Interior Concepts is a provider of call center furniture that offers free space planning services and customized furniture solutions so that the best utilization of floor space is achieved.
A recent white paper, "Call Center Furniture is More than Cubicles," highlights the types of questions call centers should consider when designing a call center furniture setup and addresses different types of setup scenarios.
The white paper advises that higher productivity gains and employee morale increases can result from a newly designed call center. Not only will new, more functional setups keep employees happy, but it can also improve health by including ergonomic features.
While agents are key to a call center, it is also important to strategically place floor supervisor's stations. These stations should offer a clear view of all agents and should include guest seating capabilities, accessories like tack boards and marker boards as well as additional storage components.
Call center furniture for executive and administrative offices can also be designed like the call center floor, or include higher end wood furniture as well as desks, credenzas, conference tables and more.
Design is also important for waiting and reception areas as this area is the first impression visitors will get.
For training rooms, companies should specify their goals and choose a room that fits their training style. Rooms for more than one kind of training should, for example, include a multi-purpose mobile solution. Also, call centers can choose to include an actual workstation in the training room. This will not only help agents in training to have a real-life work experience, but also offers additional stations to the center when there is work overflow.
When it comes time to pick a call center furniture design, it's important that businesses ask the right questions upfront to ensure a safe, productive and profitable work environment is achieved.
For more, check out the Interior Concepts white paper HERE.
Also, be sure to check out the Call Center Furniture channel on TMCnet.
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Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi