According to an important announcement by Indosoft (News - Alert), Worldwide Access Solutions Inc., a successful and innovative provider of Call Center Service Solutions with deployments of Q-Suite, has successfully developed and launched productivity modules to its contact center platform on Asterisk. With Q-Suite’s robust CTI for Asterisk with .NET (News - Alert) and Socket library, WASI has been able to enhance and customize its call center services according to the needs of its clients.

He continued, “In one such example, we built a module that allowed custom handling of our client’s hot-leads to be inserted and called within a few seconds of receipt. We also developed other modules that provide the customization of live transfers and bridging of calls from our call center operations. With these modules we are able to provide our customers with customized features and equip WASI with a clear competitive advantage. I am very impressed with Q-Suite call center software for Asterisk, as well as with Indosoft support. We feel we have made the right decision in building our contact center platform based on Asterisk with Q-Suite.”

“Q-Suite call center ACD is ideal for migration to IP telephony using Asterisk. It provides feature-rich call center functionality out-of-the-box, as well as the unique ability to develop custom features through its rich API for Asterisk CTI integration,” says James Terhune (News - Alert), CTO at Indosoft, in a statement. “Asterisk is a leader in IP telephony and Q-Suite provides a high end contact center solution geared towards both inbound ACD with skills based routing and outbound dialer with predictive dialing. The architecture of the call center ACD within Q-Suite enables organizations to scale to a multi-server, multi-tenant setup. Q-Suite is a next-generation platform that can be setup in a high availability mode with redundancy. These advanced feature sets coupled with the overall capabilities of the Asterisk platform make Q-Suite a compelling choice for call center software when setting up new contact centers or migrating to IP.”

Recently, Orinoco Call Center, located in Gaborone, Botswana, also upgraded to Indosoft’s Q-Suite call center ACD software.