Contact center software provider Zeacom (News - Alert) has announced another highly successful year in 2011, with the company reporting record fiscal growth for their financial year ending on March 31st. Zeacom attributes its stellar growth to record revenue generation and customer acquisition.
The company’s global revenue increased by 36 percent and customer acquisitions were up 61 percent. Its literacy in the developing process automation industry has also been paramount to its success, with revenues in PA rising 66 percent in FY 2011.
In a release accompanying the announcement, Zeacom’s Chief Financial Officer, David Ingram said “Zeacom’s success reflects a coordinated effort by all parts of our company working towards the shared goal of providing the most advanced, cost-effective contact center and process automation solutions.”
Zeacom’s ability to provide complete contact center solutions and comprehensive installation consultation has allowed it to remain profitable through a slumping economy. With presence in many of the world’s largest markets and certified partner status with Microsoft, NEC, Cisco (News - Alert) and the Avaya DevConnect program, the company has demonstrated continued leadership in both the contact center and Process Automation industries.
“The combination of professional services, high-quality software and systems integration, as well as exceptional customer service and partner relations, comprise the main ingredients in our recipe for growth. Increasingly companies are turning to us to provide business process automation to differentiate themselves and take advantage of the proven ROI we can deliver. A key to our success is our focus; we are intent on providing the best possible contact center software and are investing heavily to continue to enhance and innovate,” Ingram continued in the press release.
The company’s growth has also allowed Zeacom to expand its workforce, with staff numbers increasing by 15 percent in the same fiscal year. The expansion should help the company contend with its ever increasing customer roster.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Rich Steeves