TMC (News - Alert) has honored Drishti-Soft for its Ameyo Communication Suite by choosing it for the prestigious 2012 IP Contact Center Technology Pioneer Award.

Drishti-Soft is a provider of communications solutions to contact centers and enterprises and it has been recognized for its efforts to bring an outstanding IP contact center product or service to the market.

Its Ameyo Communication Suite is appreciated for its stand-out features, functions and capabilities. The solution is widely used in APAC, SAARC, Middle East and Africa region.

“It is an honor to receive such a prestigious award from a reputable publication. Innovation is at the heart and soul of Drishti and being recognized for our dedication to providing outstanding functions and features is a great achievement,” said Sachin Bhatia, VP-Business Development, Drishti-Soft.

Elaborating further on its Ameyo Communication Suite, Drishti-Soft says that the solution provides businesses with Inbound and Outbound solutions such as ACD, CTI (News - Alert), CRM, IVR, Automated Dialer and Voicelogger.  The solution suite also delivers PACE (ProActive Connect Enhancer), PPD (Parallel Predictive Dialer), Agent Assisted IVR and Personal Agent Routing capabilities.

“This accolade will drive us forward to continuously improve on our capability to deliver value-added business benefits and differentiated services to our customers,” added Bhatia.

Drishti-Soft was in news last month for announcing a partnership with Techno Brain, an ICT and ITES solutions provider in Africa, to deliver customized contact center solutions to the outsourcing industry in Africa.

Techno Brain will use Drishti’s Ameyo solutions suite that includes IVR, a Voice over Internet Protocol (VoIP) predictive dialer, ACD and unified communications in order to power tailored services in Africa.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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