Jack Henry & Associates, which has been providing technology solutions and payment processing services to financial organizations, announced the launch of new call center software service designed for financial institutions. The jhaCall Center is a comprehensive telephone support and customer service solution that uses a Computer Telephony Integration (CTI (News - Alert)) technology to automatically capture and authenticate customer information.

The call center software supports a variety of implementation options. It can be implemented in house by financial institutions looking for an intuitive, user-friendly technology platform that provides extensive case management capabilities and full integration with their JHA core processing system.

“Our day-to-day experience supporting more than 11,900 diverse clients clearly demonstrates the importance of providing efficient, consistent, and outstanding service,” said Tony Wormington, president of Jack Henry & Associates, in a statement. “Now with the introduction of jhaCall Center, we are uniquely positioned to leverage our service culture and infrastructure, our proven technology, and our best practices to provide call center services and software that would be difficult for individual institutions to realistically and cost effectively replicate, staff, and maintain.”

jhaCall Center will be initially offered to the banks served by Jack Henry Banking and automated by the SilverLake System.

Jack Henry & Associates is also planning to launch call center outsourcing services for financial institutions that want to outsource their entire call center operations, resolution of customer calls, or after-hours support.

The call center outsourcing service will provide financial institutions with a cost-effective solution that expedites and enhances customer service, improves operational efficiencies, and reduces demands on internal staffs.

Recently Jack Henry & Associates announced its ProfitStars division was honored with the 2012 Microsoft (News - Alert) ISV-Windows Azure Partner of the Year Award. The annual award ceremony honors Microsoft partners for delivering innovative solutions within the past 12 months that directly address customer issues. To find out more about Damon Carter and Zeacom (News - Alert), visit the company at ITEXPO. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. Carter is speaking during “Microsoft Lync: Separating Hype from Reality” For more information on ITEXPO, click here.