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Asterisk's Popularity Fueled the Growth of Indosoft's Q-Suite Contact Center Software


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September 27, 2012

Asterisk's Popularity Fueled the Growth of Indosoft's Q-Suite Contact Center Software

By Madhubanti Rudra, TMCnet Contributor

Battling the blues of economic depression, Indosoft (News - Alert) reportedly achieved record growth through the first half of 2012. The growth is a consequence of significant increase in the demand for the company’s flagship product Q-Suite from providers of managed services looking to setup and offer Asterisk (News - Alert) based contact center services.

Indosoft has gained from the increasing industry acceptance of Asterisk as an advanced cost effective telephony platform. Q-Suite, a scalable and feature-rich high availability call center ACD and Dialer solution for Asterisk based contact centers, experienced this recent surge in demand especially from the from the hosted and managed service providers of call center services, the company revealed.

Q-Suite 5.7 allows managed and hosted service providers to deploy a full-featured Asterisk based platform with flexibility to adapt and manage the expanding requirements of contact center operations. The solution supports an array of advanced call center features as advanced call center ACD, Queue Management, Dialer, Real-time Supervisor Wallboards, Historical Reporting and integration to Workforce Management Software.  

Q-suite allows for the out-of-the-box for setting of redundant, fail-safe high availability Virtual and Managed Call Centers platform. Web services for integration, ability to theme the look and feel, Visual Call-flow and Dialplan builder, Call recording capability and built-in Script Builder make it complete contact center software.

“The reception for Q-Suite 5.7 among hosted contact center service providers has been exceptional. Managed contact center service is a rapidly growing segment since it removes the burden of capital expense and infrastructure management. Hosted providers and Telecom operators can depend on Q-Suite to provide a distributed architecture with multi-tenant capability and unified communication,” CEO of Indosoft Inc Gabe Bourque noted in a statement.

To find out more about Damon Carter and Zeacom (News - Alert), visit the company at ITEXPO. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. Carter is speaking during “Microsoft Lync: Separating Hype from Reality” For more information on ITEXPO, click here.

Edited by Amanda Ciccatelli

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