Contact center software solutions are a part of our day to day life as nearly every business uses contact center technology in some way to maintain positive customer relationships. Contact centers have become the primary point of communication with customers in business operations, and they serve as the means by which the organization drives customer satisfaction, retention and loyalty.
As a well known global provider of enterprise software solutions that serves a wide variety of markets, Enghouse (News - Alert) Systems Limited built its diverse enterprise software company through strategic acquisitions and managed growth. So expanding on its acquisitions, Enghouse has recently acquired Visionutveckling AB (Vision) for approximately $10.9 million.
"The acquisition is a great fit as both Enghouse and Vision have deep industry expertise and are committed to building long-term customer relationships, offering complementary solutions on-premise or in the cloud," said Stephen Sadler (News - Alert), chairman and CEO of Enghouse, in a statement.
Based in Stockholm, Sweden, Vision provides attendant and contact center solutions in the Scandinavian market through its flagship product, the Vision 80/20, a full multi-media product offering a cloud or on-premises solution. The company operates out of Sweden, Norway and Denmark, and sells its products through an established reseller distribution channel. Vision's solutions have been installed in over 1,300 customer sites ranging from small to large enterprises in the public and private sectors since 2002.
"Visionutveckling strengthens our existing foot print in Scandinavia, enhances our product offering to the SME sector (with the Vision 80/20 packaged solutions) and to telecom Network Operators (with the Saas-based high-availability product),” Sadler added.
Vision is highly satisfied to be joining Enghouse as it has a great reputation in the contact center space worldwide. Tomas Andre, CEO of Vision, said, "Collectively we will have a significant presence to create even greater benefits to our existing and new customers.”
Edited by Jamie Epstein