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Friendly Technologies Unveils Latest Contact Center Software for Telecom Service Providers

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November 12, 2012

Friendly Technologies Unveils Latest Contact Center Software for Telecom Service Providers

By Rajani Baburajan, TMCnet Contributor


Friendly Technologies, a provider of contact center software and customer experience management solutions for fixed and mobile operators, has launched its Friendly Support Center solution, designed to shorten the time of customer support representatives while improving subscribers’ Quality of Service.


The call center software from Friendly Technologies streamlines and simplifies the entire broadband service life cycle, enabling operators to increase customer satisfaction while reducing operational costs.

This new software provides contact center agents with a global view of subscriber information including device connectivity, service status and performance indicators. The solution supports integration with third party applications and management platforms such as CRM systems and billing systems. Service providers can also significantly reduce support costs and troubleshoot broadband services more efficiently.

The solution best fits the service call process and shorten call time. It can help agents effectively troubleshoot data, VoIP and IPTV (News - Alert) services.

“The Friendly Support Center solution allows service providers to manage the deployment of broadband services efficiently, handle support calls effectively and improve Quality of Experience, thus achieving increased customer satisfaction and reduced churn,” said Nir Ezer, vice president of Sales & Marketing at Friendly Technologies, in a statement.

An attractive feature of the solution is the intuitive interface designed for the working environment of support center operators. With this feature, the call center software provides representatives with a detailed view of customers’ broadband connectivity and service status.

The product is developed with a unique, easy to use, yet sophisticated approach that presents a unified management dashboard for all types of customers’ devices, regardless of vendor type, functionality and services supported.

Another feature that makes this product attractive to service providers is that it supports integration with third party applications and management platforms, such as CRM systems and billing systems.




Edited by Amanda Ciccatelli







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