Ringio (News - Alert), a provider of business CRM phone solutions to small and medium businesses, has introduced its new cloud call center software --the Ringio Call Center-- to help inbound and outbound call centers work together from multiple locations and improve customer care.
Ringio delivers cloud-based Rich Calling Service that intelligently routes calls to any phone along with relevant information about the caller – making conversations more meaningful and productive. By enhancing conversations with context about the caller, Ringio enables companies to significantly improve their interaction and service with customers and clients.
The new call center software from Ringio builds on the capabilities of Ringio Technology Platform. It empowers agents to turn each phone interaction into a relationship building opportunity, says Sam Aparicio (News - Alert), CEO of Ringio. Ringio Call Center empowers a business to reduce call wait time and make better, informed conversation with every customer.
Aparicio added, “When everyone can see who is calling, and gets the right info on their computer screens, there's a magic transformation in people's attitude towards the customer.”
The advantage of the hosted call center application is that it can be set up on computers and mobile devices from many locations. Delivered as Software-as-a-Service (SaaS (News - Alert)), the service also saves companies from large upfront costs.
Ringio’s hosted call center application also includes all the core features of Ringio’s virtual PBX (News - Alert). The plug-n-play CRM-phone integration with the real time screen popup makes Ringio’s cloud based call center application more powerful than similar products, according to company officials.
Ashish Soni, CTO of Ringio, said, “The IVR and smart call queuing seamlessly connect customers or prospects to the call center agents. The virtual automatic call distributor (ACD) routes calls to agents based on their availability and knowledge about the caller.”
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Edited by Amanda Ciccatelli