The buzz surrounding Microsoft (News - Alert) Lync has some wondering if all the conversations are based on virtues or hype. A number of companies have embraced the full unification of communications through the dynamic platform, yet still others are treading lightly before embracing full deployment. For those in the contact center software space, the benefits are real and measurable.
To help current and potential customers embrace the possibilities with this dynamic platform, contact center software provider, Zeacom, is sponsoring the Microsoft Lync Conference 2013. Set to take place in San Diego, February 19-21, the interactive conference includes an “Ask the Experts” night. Zeacom (News - Alert), a Silver Sponsor, will participate in this event, engaging with colleagues and contributing to the value of the knowledge shared.
The Microsoft Lync Conference is designed as an interactive event to enable Microsoft developers, collaborators and partners to showcase their latest solutions and content to enhance the platform for 2013. So in-demand is the content included in this conference that the event is already sold out.
As a 12-year Microsoft infrastructure partner, Zeacom provides contact center software solutions native to the Lync platform. High-value interactions are enabled through multiple channels, including voice, e-mail and Internet communications.
John Cray, Director of Product Management and Marketing for Zeacom, noted that Microsoft Lync is designed to enable enterprise communications through the integration of voice, telephony, Web conferencing and instant messaging into one experience.
Thanks to its native integration, the Zeacom Communications Center (ZCC) resides seamlessly inside the Lync architecture, extending Lync and its functionality to queue, prioritize, monitor, and improve the productivity of all contact center communications.
The Lync Conference is an opportunity for those in the customer interaction space to network with Lync professionals and get educated on the newest Lync innovations. The latest content and solutions pertaining to Lync 2013 will be showcased, while attendees are invited to share their unified communications experiences and opinions.
Answers to pertinent Lync questions will be available and technical sessions and structured networking events help users take Lync to the next level. The exhibit hall will be decked out with key players in the Lync partner ecosystem, with Zeacom at the ready with its latest innovations in ZCC 6.2.
As highlighted in this TMCnet report, companies can easily combine voice and the contact center on one telephony infrastructure, thereby eliminating significant costs related to enabling the optimal customer experience. A complete Microsoft platform, clean integration with CRM Dynamics and SharePoint ensures companies extract the most value from their platform, while also meeting customer interaction expectations.
For more information on the Microsoft Lync Conference, check out the company’s event site. If you’re ready to embrace the full unified experience with Lync, this event is a great opportunity to learn more about Zeacom, its ZCC and the benefits afforded with native Lync integration.
To find out more about Zeacom and Director or Product Development John Cray, visit the company at ITEXPO Miami. Taking place Jan. 29- Feb 1, in Miami, Florida, ITEXPO (News - Alert) (News - Alert) is the only gathering where the community of communications and technology buyers, sellers, resellers, and manufacturers meet to forge relationships and close deals. Rabban is speaking during “Is Microsoft Lync Living up to its Hype?” For more information on ITEXPO, click here.
Edited by Amanda Ciccatelli