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Call Center Software Provider Telax Rebrands to Make Everybody Happy


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January 30, 2013

Call Center Software Provider Telax Rebrands to Make Everybody Happy

By Rajani Baburajan, TMCnet Contributor

Telax Hosted Call Center, a provider of cloud contact center software solutions, has redesigned its website with innovative features that make it easier for visitors to gather information about the products and services offered by the company.

The new website features a new array of videos and whitepapers that are informative and educational. Visitors can find what they need for their contact centers and understand the Telax Culture through a visually appealing Web interface. The new website is easy to navigate as well.

As part of the company’s strategy to focus on improving the service delivery to its global customers, Telax also redesigned the brand by focusing on the concept of making everybody happy – agents, customers and the company.

The new tagline of Telax Hosted Call Center thus reads: “And Everybody’s Happy.”

“We believe our culture greatly differentiates us. We’ve always put our client’s success first, and this has always helped drive client successes and product development,” said Mario Perez, CEO at Telax Hosted Call Center. “It’s a true snowball effect.”

“If you provide a reliable, easy-to-use technology with a phenomenal support team, agents are happy. If agents are happy they excel at their job to make customers happy. In the end, executive see the results and are able to measures successes effectively. And Everybody’s Happy,” Perez added.

By leveraging cloud computing technologies, Telax delivers an advanced call center software  solution that delivers more functionality than traditional hardware at a fraction of the cost. Customers benefit from a customizable, easy-to-use solution that includes responsive, full-service support and no long-term contracts. The result is a satisfied customer and a better organization tomorrow.   

Telax Hosted Call Center’s new brand is positive, transparent, and motivating. Telax’s goal is simple, to help companies create happy customers, agents, and executive, according to company officials.

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Edited by Braden Becker

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