Call center software provider Symmetrics Business Intelligence said it is offering its portfolio of contact center reporting and analysis solutions through Avaya (News - Alert) Select Product Program. The partnership enables contact centers to order Avaya-compatible Symmetrics business intelligence solutions through a streamlined channel.
The Symmetrics contact center reporting and analysis software has been compliance tested with Avaya Call Management System and Avaya Aura Contact Center.
The advantage of this integration is that companies can integrate real-time, historical, and call-detail data with metrics from applications and call center software systems for a complete view of customer experience. Call centers can also add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates Symmetrics nVISION Suite.
“Now that nVISION Suite is available for purchase directly from Avaya and its distributors, customers have a ‘one-stop shopping’ option for all their contact center reporting and analysis needs. And they can be confident that Symmetrics’ business intelligence solution is Avaya compliant for real-time, historical, and call-detail reporting,” said Richard McElroy, president and COO, Symmetrics Business Intelligence, in a statement.
Symmetrics Business Intelligence is also a member of the Avaya DevConnect (News - Alert) Program, a program designed to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Streamlined ordering through the Avaya Select Product Program is available in the U.S. and Canada, and is expected to expand globally during 2013. Delivery, implementation, service and support are provided by Select Product Program companies.
“Our selection of Symmetrics nVISION Suite for the Avaya Select Product Program is another example of our ongoing commitment to bring our customers and distributors the best technologies available for contact center performance management,” said Eric Rossman (News - Alert), vice president, developer relations, Avaya, in a statement. “With Avaya and Symmetrics, joint customers have everything they need for real-time, historical and call-detail reporting and analysis.”
Edited by Amanda Ciccatelli