Nowanalytics, a provider of contact center software solutions for advanced reporting and analytics, has selected MicroAutomation (News - Alert) as solution and consulting partner in North America. Today, Nowanalytics provides an integrated contact center and customer data analytics solution that enables organizations to benefit from applying data-driven management and decision making to get results from business intelligence.

At the core of Nowanalytics’ unique approach and solution is their ability to develop ‘connectors’ into all the industry leading individual components along with the combination of a visually interactive decision making user interface driven by statistical analysis and models. 

The connectors allow them to create a ‘data layer’ over top of each area within the contact center – pulling data from virtually any phone switch/ACD, IVR, CRM, WFM, and financial systems. The solution can be deployed in days and alleviates the common challenge of stove-pipe reporting. On average, their customers enjoy an ROI of less than 4 months.

The contact center software provider selected MicroAutomation as one of its North American consulting partners to support the company’s presence in the enterprise contact center space. The company will leverage MicroAutomation’s industry experience and contact center automation experience to deliver dramatic and immediate improvements to contact center operations, customer service quality and cost management.

The level of domain and application experience that MicroAutomation brings in the contact center automation space will enable Nowanalytics customers to fully realize the ROI potential that the company identifies, according to Umesh Jain, founder and CEO of Nowanalytics.

MicroAutomation serves commercial, government and 911 customers worldwide by delivering expert design, development, deployment and support of their contact centers.

According to MicroAutomation’s COO Scott Fischer, the partnership allows them to expand their strategic customer value through an enterprise-wide view of operational data, creating focused and prioritized opportunities for systems improvements for our customers.