TelOnline (News - Alert), a provider of IP communications and contact center software solutions, have unveiled a partnership with QueueMetrics, to distribute QueueMetrics Call Center Monitor solutions in the United States and Latin America. The partnership will benefit call centers in the U.S and Latin America as it delivers them an advanced solutions that measure their targets, conversion rates and agent activity.
Developed by Loway (News - Alert), QueueMetrics is considered an industry-standard comprehensive monitoring and reporting software suite for call centers based on the Asterisk PBX. The solution is now available directly as an Elastix (News - Alert) add-on.
“With this new partnership, we believe we will provide the best price-performance call center suite in the industry,” said TelOnline’s president Juan Carlos Castañeda, in a statement. “This new solution has the power to address the needs of call centers worldwide; by creating powerful real time standards and customizable reporting.”
TelOnline delivers telecommunications solutions enabling companies to integrate multiple telecommunications products and services.
Some of its offerings tailored to call center industry include VoIP telephony, iPBX, call center software, automatic dialers, recording systems, embedded software development for telephony, integration and assembly of CRMs, video conference and more.
TelOnline call center monitoring solutions enable highly scalable monitoring and reporting capabilities suitable for call centers of all sizes and budget worldwide. It supports unlimited agents, queues and campaigns and provides control of clusters of Asterisk (News - Alert) servers.
The call center software is compatible with Asterisk versions and configurations, Trixbox, Elastix and FreePBX. It can compute over 150 metrics for calls, traffic and sessions. It supports single and multiple reporting for queues/campaigns, according to company officials.
Further the call center solution delivers weekly activity breakdown in days and hours. It also delivers detailed real-time activity reporting with definable alarms and much more. Call centers can also measure business targets against SLAs.
Edited by Amanda Ciccatelli