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Call Center Software Vendor Zeacom Hires New Channel Manager

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September 25, 2009

Call Center Software Vendor Zeacom Hires New Channel Manager

By Patrick Barnard, Group Managing Editor, TMCnet


Call center software vendor Zeacom (News - Alert) has reportedly hired Shireen Chetty as the company’s new channel manager for New Zealand and Australia.


According to a report on New Zealand’s Reseller News, Chetty replaces Simon Grieve, who is now overseeing Zeacom’s reseller partners in the UK.

Chetty has 15 years experience in ICT sales and previously worked as a local mid-market specialist. She also worked for IBM (News - Alert) South Africa.

“We are building our team to better enable partners to serve their customers, ensuring they can make the most of their investment in unified communications,” Zeacom general manager Martin Davis was quoted as saying in the report.

Zeacom made news in August when it announced that it had added new features and capabilities to its flagship unified communications solution, Zeacom Communications Centre, geared to improve collaboration and boost productivity for corporate workers.

Service Pack 3 for Version 5.0 includes a new Executive Mobile module that lets corporate workers easily synchronize their desktop/desk phone with their mobile devices, including the BlackBerry (News - Alert) and Microsoft Windows Mobile smartphones. This way, mobile workers can access the corporate directory and view the presence, or availability status, of others on the network, including other mobile workers. In addition they can manage their own presence, indicating, for example, whether they are “away;” “available;” only available to certain users; or only available through specified modes of contact, such as email, chat or phone.

The new software also sports a visual voicemail feature that lets users view their voicemails in list form on their mobile device’s screen. This lets mobile workers prioritize voicemails by order of importance. The user simply clicks on the voicemail he or she wants to listen to. This saves time as the user no longer has to dial in to a voicemail box and slog through all the audio messages in chronological order.
 

Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.

Edited by Patrick Barnard







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