Call center software provider Zeacom recently won a 2010 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions magazine, a Technology Marketing Corporation (TMC) publication.
Specifically Zeacom (News - Alert) won for its Zeacom Communications Center (ZCC) solution, which delivers unified communications and business process automation not only for the contact center but the entire enterprise. This SIP-based communications system unifies phone, email, Web chat and conferencing on a single platform.
Zeacom is a Microsoft (News - Alert) Gold partner and its ZCC platform can be readily integrated with Microsoft products including Office Communications Server 2007 R2. This way, organizations can combine the powerful features and capabilities of both systems, including presence, which is the ability to see the availability status of other users on the network, and videoconferencing – plus they can push these useful, collaborative features out to mobile devices.
Powerful business process automation features include IVR and intelligent call routing – and because ZCC can be readily integrated with Microsoft applications and other standards-based systems, there is myriad of options for companies seeking to automate routine people-centric processes through Zeacom’s systems integration services.
The IP Contact Center Technology Pioneer Awards recognize companies that have brought to market an outstanding IP contact center product or service. Winners were selected based on the IP contact center solutions that offered standout features, functions or capabilities that set them apart from others in the space.
Zeacom recently announced enhancements to the latest version of its platform -- ZCC version 5.1. The company claims that with these new improvements, ZCC can further help organizations improve collaboration, increase employee productivity; enhance customer service and drive down operating costs.
Patrick Barnard is Group Managing Editor, TMCnet, focusing mainly on call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard