RCCSP Professional Education Alliance, which provides accreditation, examination and certification services for the call/contact center industry, has signed a long-term partnership with IQPC, which organizes conferences and trade shows. The collaboration will allow industry professionals to network with certified specialists and key industry leaders at IQPC (News - Alert) call/contact center events.

Both companies will be providing year-round media support to IQPC’s call center industry events; such as the Call Center Summit, the Call Center Week, the International Contact Center Expo and Conference, the Call Center Summit for Financial Services and the Government Contact Center Summit.

“RCCSP-certified managers and directors are decision-makers; this partnership will bring a body of leading certified professionals to IQPC call center events, adding to a healthy expo environment and increasing networking between exhibitors and participants,” says Nina Kawalek, CEO for the RCCSP Professional Education Alliance.

In addition, this alliance will provide special event registration benefits to RCCSP-certified Managers (CCCM), Directors (CCCD), Operations Engineers (CCCE) and Workforce Management Professionals (CWMP). These benefits will be extended in 2011 to include the forthcoming Quality Management Professional Certification (CQMP).

There is still time for RCCSP-certified professionals to obtain registration discounts from the IQPC for the Government Contact Center Summit, which is taking place in Washington, D.C., Dec. 6-8. The event will cover:

--Workforce management: Recruitment, retention and motivation strategies to bolster performance and productivity 
--Quality and performance management: Develop standards for measuring customer satisfaction and service delivery performance 
--Technology planning: Assess the impact of emerging trends, self-service, analytics and Web 2.0 on operational functionality 
--Process improvement: Eliminate redundancies and streamline citizen access into a single point of service 
--Change management: Ensure success by bridging the gaps between strategic design and tactical execution

The Government Contact Center Summit is “specifically designed for contact center leaders to address the unique challenges and opportunities around people, process and technology management in the public sector,” explains Christopher Baucher, IQPC Program Director for the event. 

The IQPC will be extending these same registration privileges to RCCSP-certified leaders attending IQPC contact center industry events throughout 2011, including the upcoming Call Center Week Summit that is taking place in Orlando, Fla. Jan. 24-27, 2011.

“IQPC’s call center events are industry-specific learning opportunities,” adds Kawalek. “We encourage all RCCSP-certified professionals to attend these events. They are an ideal form of continuing education.”