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Boot Camp for Call Center Managers

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TMCnews Featured Article


October 23, 2012

Boot Camp for Call Center Managers

By Robbie Pleasant, TMCnet Contributor


Are you the best of the best of the best Call Center Managers? Probably not, which means there’s room for improvement. For that, RCCSP can help, with a Call Center Management Boot Camp: three days of intensive management training, followed by a two day workshop, designed to mold its attendees into the best Call Center Managers they can be.


In the boot camp, participants will receive a full week of training, tailored and designed to suit their individual strengths and weaknesses. In that time, they’ll also network and collaborate with other contact center managers, while receiving one-on-one work time with professional guidance.

RCCSP Professional Education Alliance operations consultants will provide instruction (along with a set of forms, templates, checklists, software, and so on), giving attendees a quick path to CCCM certification.

In the course, attendees will learn to assess their contact center’s capabilities and design a Standard Operating Procedures manual. They will gain an understanding of call center metrics, and learn what must be measured, tracked and reported in order to drive performance.

And that’s barely touching the surface of everything they learn, from how to create a professional call center workforce to analyzing costs, benefits, risks and returns.

Everything a call center manager needs to know is covered in this initiative.

The boot camp is designed for supervisors, managers and executives in charge of call centers in any way, whether they’re new transfers or in charge of designing and implementing one. There are no prerequisites, although attendees should bring a laptop and have access to documentation such as ACD reports, scorecards, monitoring forms and so on.

So if you’re new to Call Center Management, or need to take your game to the next level, this intensive five-day course will give you everything you need. Those interested can sign up here, at a cost of $3,895 per person, which includes all training materials and certification exam fees, as well as breakfast, lunch and refreshments daily.




Edited by Braden Becker







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