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ePerformax Partners with SPSBL to Provide Call Center Training

TMCnews


TMCnews Featured Article


July 31, 2013

ePerformax Partners with SPSBL to Provide Call Center Training

By Raju Shanbhag, TMCnet Contributor


Call center agents often find it difficult to handle the pressures of their job, particularly if they are not properly trained. Therefore, good call center training is an integral part of a successful agent’s career.

Business process outsourcing (BPO) ePerformax has unveiled its new training program for people looking to be employed in call centers. The company has partnered with Saint Paul School of Business and Law (SPSBL) in this effort.

ePerformax’s coaching offers real world training for the students, which, in turn, enables them to be job ready when they enter the industry as employees. With this goal in mind, the company will make its students participate in an on-the-job training program using a full-scale, working call center set up inside the school.


ePerformax Contact Centers & BPO has been growing steadily over the years with a high level of performance. The company partners with various other firms to provide quality services to its clients, increasing their profitability.

“The training will be conducted by the Global Communications Management Academy (GCMA) and interested individuals will be trained on the fundamentals of BPO, business communication skills, service culture, and principles of systems thinking,” Teresa Hartshaw, ePerformax president and chief executive officer, told the Leyte Samar Daily Express during the partnership launch at SPSBL. “To achieve our hiring goals, we developed a new training approach meant to enhance the chances of applicants to land careers as members of our team.”

Many other companies have been providing call center training programs to better equip employees when they start their career. Recently, BenchmarkPortal produced numerous contact center training workshops, educating attendees on the proper usage of such tools.




Edited by Blaise McNamee







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