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RCCSP Launches Call Center Certification Channel on TMCnet

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TMCnews Featured Article


August 01, 2008

RCCSP Launches Call Center Certification Channel on TMCnet

By Erik Linask, Group Editorial Director


(Norwalk, CT – August 1, 2008) Technology Marketing Corporation (TMC (News - Alert)) today announced that the Call Center Certification channel, sponsored by RCCSP, has been launched as the newest addition to the TMCnet channel program.  

 
The Call Center Certification channel promotes training and educational resources for the call center industry, and includes an overview of RCCSP’s various training courses and materials. In addition, visitors can find valuable resources such as discounts on training courses, feature articles, training and certification schedules, the latest industry news, and more.
 
The Call Center Certification channel can be found at: www.tmcnet.com/channels/call-center-certification.  
 
TMCnet’s channels are micro-targeted information portals where readers can find topic-specific news, articles, feature stories and product reviews. TMCnet has more than 100 channels covering important topics in the IP Communications, VoIP, IP Telephony, CRM, Call Center, and Information Technology industries. 
 
“RCCSP is pleased to join forces with TMC, the leader of communications and technology media,” commented Nina Kawalek, CEO of RCCSP. “Taking advantage of TMCnet’s credibility and expertise in driving traffic will reinforce our branding and distinguish RCCSP as a leader in the training and certification arena.”
 
RCCSP offers call center management training and call center certification tracks for team leads, supervisors, managers, coaches, operations directors, engineers, executives, quality professionals, workforce management specialists and more. With the combined call center certification courses of 30 leading training providers, the RCCSP Professional Education Alliance maintains the most comprehensive array of state-of-the-art call center certification training opportunities anywhere.
 
“TMCnet welcomes RCCSP’s Call Center Certification into our program,” stated Dave Rodriguez (News - Alert), Vice President of Publications and Conferences, TMC. “They are a well-respected training and certification company that shares our vision in the advancement of new technologies. Our channel program is a community-building vehicle assisting our partners in building their brands, while contributing to the vast array of valuable content that drives traffic to TMCnet, the most-visited communications and technology Web site in the world.”
 
TMCnet is the leading Web site for communications and technology professionals.  TMCnet received over 3 million unique visitors and 36 million page view in March 2008 according to Webtrends. 

For information on TMCnet’s channels program, please contact Tim Goins at (203) 852-6800, ext. 229 or e-mail: [email protected].

 
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast (News - Alert)*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic)
 
WIMAX.TMCnet.com – Coming May 2008
 
For more information about TMC, visit www.tmcnet.com.
 
 
About RCCSP
The Resource Center for Customer Service Professionals (RCCSP), celebrating its tenth year of service to the contact center and IT communities, provides access to the world's most comprehensive network of call center, help desk, ITIL, telecommunications, and outsourcing training and certification providers. The RCCSP Professional Education Alliance brings together the world's biggest and best training companies from the United States, all with long-standing and deserved reputations for quality content, experienced instructors, and outstanding customer service, through a single point of contact
 
TMC Contact:
Erik Linask (News - Alert)
TMCnet
Tel: 203-852-6800
Fax: 203-853-2845
[email protected]
www.tmcnet.com
 
RCCSP Contact:
Janine Rowley
Tel: (708) 246-0320
Fax: (708) 246-0251
www.the-resource-center.com
 
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