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Flagship Call Center Focuses on Employing Veterans


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December 20, 2013

Flagship Call Center Focuses on Employing Veterans

By Mandira Srivastava, TMCnet Contributor

Unfortunately,   in the last few years, wars veterans (particularly Iraq and Afghanistan veterans) have been hit the hardest by high rates of unemployment over the course of the recession and accompanying weak labor market. When these veterans return to civilian life, they face challenges in their search for employment.

To help both active military personnel and veterans to regain their foothold in the labor market, Flagship Logistics Group, has completed construction of a state-of-the-art customer contact center in Indianapolis, Ind.

The facility has been built to exceed ADA handicap standards and aims to give jobs to veterans and active duty personnel, disabled or not, to staff the contact center.

Flagship Logistics Group's call center is housed in a 100-plus year old building and listed on the National Register of Historical Places in Indianapolis. The call center is just north of the downtown area directly across from University Park, the Indiana War Memorial Plaza, the Veteran's Memorial Plaza, and the American Legion Mall. This facility has no stairs, no ramps, and no elevators for veterans to navigate. It has been built to facilitate the hiring, training, and provision of living wage jobs with ample opportunity for career advancement for as many veterans as possible -

Bob Moran, CEO Flagship Logistics Group, said in a statement, “Our nation's veterans and active duty military have sacrificed enormously. Disabled or not, we owe it to them to give them a fresh start. It's unacceptable that we cannot create work environments that enable them to have that opportunity. They have too much to contribute and as we see it at Flagship Food Group - we want them involved in our businesses, which is why we built this facility. Those we hire into our contact center operations we hope will see this as a stepping stone to grow into other opportunities in other areas of our business.”

Military veterans who obtain a job with the contact center will have the opportunity to be part of the operational launch and learn skill-sets integral to call center operations, regardless of their disability. 

Edited by Blaise McNamee

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