Echopass Corporation, a Software as a Service (SaaS (News - Alert)) provider of cloud-based contact center solutions to large enterprises, has announced enhanced contact center management tools for mobile users.
At this year's Enterprise Connect, Echopass is demonstrating its latest offerings to meet the needs of today's busy contact center managers.
Enterprise Connect (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications (News - Alert) in North America
Officials with Echopass Corporation said that these include new mobility offerings to provide greater visibility and access to up to the minute contact center statistical information.
Company officials saids that the newest display capabilities link the existing Echopass InSite real-time cloud based management tools with mobile devices such as the Apple iPad and iPhone (News - Alert), and other vendor smart phones.
Echopass integrates and develops key technologies for its enterprise clients to provide un-paralleled solutions for large contact centers.
According to company officials, Echopass InSite is a comprehensive management application across the entire agent population that aggregates agent performance with network and routing statistics into a holistic, single, worldwide managerial view of the contact center.
This capability, company officials said, enables managers to improve the speed and effectiveness of managing complex contact centers with multiple locations and large agent populations.
Integrating Echopass' InSite with mobile devices further extends the Echopass management application toolset for mobile users.
"Releasing today's contact center manager from their typical desk-bound environment is a major step forward in allowing them to more effectively work with contact center agents at any location while still staying attuned to the needs of the overall operations," said David Tso, vice president of product management and corporate strategy of Echopass, in a statement.
Tso said that allowing managers the flexibility and freedom to work when and where they can maximize center operations is a key step in improving agent and overall center performance.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco