Call center workforce management solutions have proven their worth over the last few years, providing organizations with efficient forecasting, scheduling and analytics tools that ensure high level customer service at minimal costs.
Unfortunately, some organizations are unable to realize the complete benefits of call center workforce management solutions because they lack the capital budgets and IT resources that are necessary to deploy on-premise equipment.
For these organizations, GMT On-Demand is the ideal solution. The comprehensive Software-as-a- Service (SaaS (News - Alert)) solution provides all the advanced features of GMT's award-winning Planet workforce optimization suite but through a hosted delivery model. This means that call centers, banks, credit unions and other organizations don't need to cover any upfront costs; they can simply pay for the services that they use through an on-demand model.
GMT On-Demand has been proven to result in reduced labor costs and churn, increased revenue, better scheduling adherence and minimized workforce turnover.
Best of all, GMT On-Demand is not a watered-down hosted solution. It packs the full punch of an on-premise enterprise product, enabling call centers to forecast, schedule, budget and manage their workforce in real-time. And with a full suite of reports, GMT On-Demand can help decision makers’ track their workforce management needs to adjust both short-term and long-term planning.
What sets GMT On-Demand apart from competing hosted call center workforce management solutions is that it can be easily and cost-effectively migrated to an on-premise solution.
"This is different than managed service offerings from many other vendors which offer no growth path or provide only a watered-down version of their enterprise product," says GMT.
In addition, GMT On-Demand is extremely scalable, meaning companies can grow the solution alongside their own organization. Any investment with GMT On-Demand comes complete with the company's SureServices methodology, which provides pre-implementation consulting, training, support and advice to new customers. Also, GMT consultants are available whenever needs may arise.
Click here to learn more about this innovative solution.
Beecher Tuttle is a TMCnet contributor. He has extensive experience writing and editing for print publications and online news websites. He has specialized in a variety of industries, including health care technology, politics and education. To read more of his articles, please visit his columnist page.
Edited by Jamie Epstein