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GMT Launches Call Center Workforce Management Channel on TMCnet <

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April 29, 2009

GMT Launches Call Center Workforce Management Channel on TMCnet

TMCnet News


(Norwalk, CT – April 29, 2009) Technology Marketing Corporation (TMC (News - Alert)) today announced that the Call Center Workforce Management channel, sponsored by GMT Corp., has been launched as the newest addition to the TMCnet channel program. The channel will focus on the latest industry trends and news for the Call Center market.

 
GMT's enterprise workforce optimization solutions combine precision forecasting and efficient scheduling with powerful performance analytics to deliver a better customer experience at lower cost.

The channels can be found at: http://www.tmcnet.com/channels/call-center-workforce-management/

TMCnet’s channels are micro-targeted information portals where readers can find topic-specific news, articles, feature stories and product reviews. TMCnet has over 70 channels covering important topics in the IP Communications, VoIP, IP Telephony, CRM, Call Center and Information Technology industries.
 
“GMT is pleased to join forces with TMC, the leader of communications and technology media,” said Simon Angove, GMT’s chief executive officer. “Taking advantage of TMCnet’s credibility and expertise in driving traffic will reinforce our branding and distinguish our position as a leading provider of enterprise workforce optimization and performance management solutions.”
 
“TMCnet welcomes GMT’s channel to our program,” said Dave Rodriguez (News - Alert), vice president of Publications and Conferences at TMC. “They are a well-respected leader in the in the Call Center and Workforce Management space that shares our vision in the advancement of new technologies. Our channel program is a community-building vehicle assisting our partners in building their brand, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Web site in the world.”

TMCnet the leading Web site for communications and technology professionals.  TMCnet achieved a record breaking 3 million visitors and 30 million page views in July 2007 according to Webtrends.

For information on TMCnet’s channels program, please contact Tim Goins at (203) 852-6800, ext. 229 or e-mail: tgoins@tmcnet.com

About TMCnet:

TMCnet is one of the most flexible, useful and fastest growing b-to-b technology sites on the Internet. With its ability to provide RSS feeds and e-mail alerts by keyword and its automated press release posting application, TMCnet is an online innovator. Providing news, features and commentary covering VoIP, IP communications, CRM, contact center and information technology topics, TMCnet is read by more than three million unique visitors each month, according to Webtrends. TMCnet is also proud to have received a complimentary letter regarding our editorial quality from legend Warren Buffet regarding a Geico article.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 5,200 most visited Web sites in the world by alexa.com*, TMCnet serves three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.

About GMT Inc.

GMT’s workforce management and performance optimization solutions create competitive advantage by enabling companies to improve customer service and sales across their enterprise, while decreasing their labor expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that can be deployed throughout a company’s enterprise including its contact center, branch office, and back office departments and is priced to deliver rapid return on investment.
GMT serves enterprise clients across multiple vertical industries worldwide, including Country Home Products, World Travel Holdings, Bank of the West, Zions Bancorporation (News - Alert), Ingenico, West Midlands Police, Contact 1-2-1, and Yarra Valley Water, among many others.   GMT is a recognized industry leader in client satisfaction due to its unique SureServices client care methodology. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, Dubai and South Africa. For more information, visit www.gmt.com.


TMC Contact:
Tim Gray
TMCnet
Tel: 203-852-6800
Fax: 203-853-2845
tgrayr@tmcnet.com
www.tmcnet.com



Edited by Tim Gray







Technology Marketing Corporation

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