LiquidSpoke, a provider of contact center solutions and systems integration services, as well as a reseller of ShoreTel (News - Alert) unified communications solutions, will now be offering GMT Corp.'s call center workforce management solution, GMT Planet, to its enterprise customers.
Headquartered in Wayne, Pa., with other offices in the US and worldwide, LiquidSpoke offers a broad portfolio of call center solutions, including its LiquidWare Recorder, a call recording and file management platform; LiquidWare Backup, a Windows Service that performs daily file backups of any ShoreWare Server; Liquid Observer, its comprehensive quality monitoring application; and LiquidPop, a CTI (News - Alert) middleware toolkit. The company claims these products "empower organizations to meet key business requirements, including compliance and risk management, customer preservation and insight, as well as operational efficiency."
"GMT is thrilled LiquidSpoke is adding our award-winning workforce management solution to complement its suite of leading LiquidWare and IP telephony products," said Simon Angove, chief executive officer of GMT, in a release. "As a leading provider of IP-based phone systems and LiquidWare products for the mid-sized contact center market, LiquidSpoke will now be able to offer GMT Planet through its broad network of reseller and channel partners worldwide. Because our companies' products and services bring a tremendous amount of value to our clients, including reduced operational costs and improved performance, it made perfect sense for us to join forces."
"GMT Planet is a perfect complement to our already robust suite of LiquidWare offerings," added Richard Tarity, LiquidSpoke's president and chief executive officer. "LiquidSpoke and GMT share a well-deserved reputation in the market of providing a sound technology and delivering customer value as evidenced by our respective base of successful, satisfied customers across a wide range of industries. The addition of GMT Planet to our solution set will enable LiquidSpoke to further extend its center of excellence around enterprise call center solutions. We are delighted to be partnered with GMT and have our products fully integrated at several customer locations already."
Earlier this month GMT Corp. reported that despite the recession it saw "the strongest financial performance in its history" for 2009 due to increased demand for its call center workforce management system. This was the fourth consecutive year of growth for the company - and during the past five years it has witnessed a compound annual growth rate of almost 30 percent.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard