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Bank of America Terminates Maine Call Center

TMCnews Featured Article

February 28, 2012

Bank of America Terminates Maine Call Center

By Chris Freeburn, TMCnet Web Editor

According to an article in the Bangor Daily News, Bank of America has informed roughly 200 employees at its Orono, Maine call center that the facility will close at the end of October.

“It goes without saying that we will do everything we can to support our employees,” Bank of America spokesman T.J. Crawford told the Bangor Daily News. Bank of America will attempt to find other company positions for some employees, the article said, while others will receive severance packages.

The article indicated that the Orono call center focused on communicating with bank customers who have fallen behind on their mortgage payments. Two other Maine-based Bank of America call centers, located in Belfast and Brunswick, were not affected.

Of the 200 call center employees at Orono, roughly three-quarters were employed full time, the article said. The Orono call center closing comes less than months after Bank of America announced the closure of bank branches in Orono and Sanford. Employees at the branch locations have been transferred to other local branches.

U.S. Rep. Mike Michaud told the Bangor Daily News that he was “extremely disappointed” about Bank of America’s plan to close the Orono call center.

“Our call center employees in Maine are second to none and Bank of America’s Orono facility is no exception,” the 2nd District Democrat said in a statement late Monday afternoon. “While I strongly disagree with the bank’s decision, I stand ready to help impacted employees with whatever assistance they need.”

The article noted that Representative Michaud had written to Bank of America CEO Brian Moynihan last October urging him to reconsider the bank’s announced plan to lay off 30,000 workers in the next two or three years.

“As our fragile economy continues to recover, Bank of America should work to ensure that these actions have the minimal effect possible on our economy and do not fall entirely on one region or a handful of communities,” Michaud wrote in the letter, noting that the company employs hundreds of Maine residents at its three call centers and more than 30 banking centers across the state.

“Mainers, as well as the economic health of their communities, depend on these jobs,” he said. “While I understand that you need to take steps to maintain the financial health of the bank, it is equally important to recognize that you received substantial assistance from American taxpayers to get through the financial crisis.

Edited by Rich Steeves

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