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8x8 Sharpens Call Centers' Cloud Presence with Advanced Chat, Conferencing

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March 30, 2012

8x8 Sharpens Call Centers' Cloud Presence with Advanced Chat, Conferencing

By Braden Becker, Copy Editor

Communications experts at 8x8 (News - Alert) Inc., who recently acquired Contactual (News - Alert), a provider of cloud-based call center solutions, just announced several enhancements to its Virtual Office PBX phone service and a Virtual Office Pro unified communications solution.

8x8 Inc. is a source for communication technologies for businesses in the cloud. Its merger with Contactual fosters virtual call centers resulting from several adaptations in IaaS and SaaS (News - Alert). Companies can now trim the fat in daily IT processes with video web conferencing, private web servers and other tasks requiring managed Web spaces. The “one-stop shop” has informed cloud-computing practices for small- and medium-sized businesses for 10 years.

8x8 clients see the full benefits of cloud-based data with their advancements, allowing them to access their core communications services from anywhere, using any device connected to the Web. Their latest includes a 4-line appearance service, allowing IP phones to manage up to four calls concurrently in a virtual office; streamlined dialing, allowing automated attendants to submit information to unattended calls; Web and video conferencing in interactive, media-friendly online rooms and a number of easy chat and scheduling tools.

“Many of these upgrades were driven by the valuable input we receive from our customers who are rapidly becoming proficient, web-based communications users,” said Debbie Jo Severin (News - Alert), 8x8’s chief marketing officer. “It's great to see the adoption of these technologies grow and the subsequent benefits they are delivering to our business customers.”

Virtual call centers know no bounds in distance between them and their clients. In/outbound calls are therefore an easy, inexpensive task, and customers become more receptive to their services.

8x8’s Virtual Office Pro provides quality, unlimited calling and conferencing phone services, fundamental to the efficiency of a call center. Putting all inter-company interaction online reduces communication barriers, keeping all associated call centers consistent with a business's values. 

Edited by Jennifer Russell

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