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8x8 Inc. Awarded New Contact Center Patent

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August 15, 2012

8x8 Inc. Awarded New Contact Center Patent

By Tracey E. Schelmetic, TMCnet Contributor

Cloud communications and hosted VoIP solutions provider 8x8 (News - Alert), Inc. has been granted a new patent. The company was recently awarded by the U.S. Patent and Trademark Office a patent related to its contact center and call center technologies. The patent, issued on August 14, 2012 (number 8,243,913) is entitled “Limiting Contact in a Networked Contact Center Environment.”

According to 8x8, the patent relates to, among other things, limiting contact to a networked contact center that is a host to multiple tenants.

For example, when a communication is received by a networked contact center, a contact rate value may be examined in order to determine whether to allow the communication to reach contact center resources.

The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

With this new patent, 8x8 now has 82 United States patents covering a variety of voice and video communications, signaling, processing and storage technologies. 8X8 offers a portfolio of Software-as-a-Service (SaaS (News - Alert)) and Infrastructure-as-a-Service (IaaS) solutions encompassing hosted communications services, contact center, unified communications, video web conferencing, managed dedicated hosting, virtual private servers and more.

Last month, the company announced that it had more than quadrupled net income in the first quarter of its fiscal year. 8X8, which is based in Sunnyvale, California, reported a profit of $8.6 million, or $0.12 per diluted share, an enormous increase over year-ago net income of $1.9 million or $0.03 per share.

8x8 Inc. is a Platinum sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit 8x8 Inc. in booth #801. Debbie Jo Severin, Chief Marketing Officer, Rob Townsend, Product Development Manager, and Huw ReesVice President Business and Channel Development, will also be speakers at the event.  For more information on ITEXPO click here.

Edited by Brooke Neuman

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