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Gartner Honors 8x8 as a Market 'Leader' in Magic Quadrant for UCaaS in North America

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November 27, 2012

Gartner Honors 8x8 as a Market 'Leader' in Magic Quadrant for UCaaS in North America

By Mandira Srivastava, TMCnet Contributor

Gartner Inc., an esteemed information technology research and advisory firm, has recognized 8x8 (News - Alert) as a "Leader" in its recent report, 2012 Magic Quadrant for Unified Communications as a Service (UCaaS) in North America.

The company currently serves more than 30,000 small and medium-sized businesses (SMBs) with cloud communications services including hosted PBX (News - Alert) telephony, unified communications, contact center and video conferencing solutions.

"Gartner analysts evaluate UCaaS service providers based on the breadth, quality and overall maturity of their applications, processes, tools and procedures that enhance individual, group and enterprise communications," Gartner (News - Alert) analysts Daniel O'Connell and Bern Elliotwrote in the report. "Ultimately, UCaaS providers are judged on their ability and success in capitalizing on their vision."

 8x8 offers pre-integrated, cloud-based business communications solutions to business of all sizes. The company’s technology for office, remote and mobile environments connects any location, any network and any device with no software downloads plug-ins or supplemental hardware required.

 8x8 offerings also integrate voice, video conferencing, Web conferencing, Internet fax, chat, desktop sharing, call recording, auto attendant, company directory, music on hold and ring groups with voicemail, e-mail, three-way calling, caller ID, call waiting/call transfer/call forwarding and mobile apps.

Bryan Martin (News - Alert), 8x8 Chairman and CEO said in a statement, "We consider Gartner's evaluation of 8x8 in the Leaders quadrant for UCaaS to be strong affirmation of our mission to enable customers to unlock the power of innovative cloud-based communications and IT solutions to improve their business performance.”

"With 85 patents granted and additional applications pending, 8x8 continues to innovate while delivering affordable solutions that minimize customers' upfront CapEx and ongoing OpEx and at the same time greatly enhance the functionality, flexibility and reach of their business communications," Martin said. "We are honored to have our technology achievements recognized in this report," he concluded.

Speaking on 8x8’s recognition by Gartner for its leadership in cloud-based UC services, McLarens CIO Bob Hughes (News - Alert) added, “We certainly have benefitted from 8x8's innovation and gained new functionality, especially for our staff in satellite locations and those using mobile technology.”

To learn more about all of 8x8’s renowned offerings, visit

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Edited by Allison Boccamazzo

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