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Don't Get Caught in the Boring Call Center Web

TMCnews Featured Article

December 11, 2012

Don't Get Caught in the Boring Call Center Web

By Allison Boccamazzo, Managing Content Producer

Today’s enhanced call centers can make many call center managers feel intimidated or overwhelmed with theirs, which may not boast the features, functionalities and operations as those that have capitalized on today’s technological advantages. So what’s the secret ingredient to fully optimizing your “so-so” contact center? The solution is not right under your nose, but directly above you.

Businesses that are craving a brand new contact center or are looking to ramp up the old are turning to the cloud to transform the way the call center is viewed and what is expected from it. Whether it’s a small-to medium-sized business (SMB) or enterprise, using a cloud contact center will bring you unparalleled customer satisfaction, cost-reduction and will allow for a competitive edge that was previously unattainable.

“The primary advantage of cloud-based contact centers is that it enables companies, businesses and other organizations to reduce spending and save money by minimizing inherent IT and support costs,” TMC’s (News - Alert) Michelle Amodio recently explained. “Migrating to a cloud-based contact center is relatively cheaper and provides all-in-one solutions that can include essential software such as IVR, IP-PBX (News - Alert), ACD, call recording and monitoring, workforce management, performance management, outbound messaging and delivery of reporting to management – all in one highly integrated fashion.”

Consider the following as a sort of guide to deploying a cloud contact center. Ask yourself, are you looking to:

  • Better respond to the rapid advances in today’s market environment?
  • Ditch many of the high costs and hassles of maintaining complex internal systems?
  • Increase scalability and flexibility?
  • Embrace minimal hardware and software costs
  • Avoid up-front capital investment?

If you want this and more, then taking your contact center to the cloud could be just what you need as you welcome a New Year of possibilities and opportunity.

In fact, what if you were told you could get your cloud-based contact center deployed by Christmas?

If you’re interested in learning about more benefits of the cloud contact center model, proven strategies for deploying a cloud contact center in 14 days or less, what kind of return on investment (ROI) to expect from a cloud contact center, and effective strategies to unite agents in multiple locations into one virtual call center, then be sure to check out 8x8’s (News - Alert) on-demand webcast, “Cloud Meets Contact Center: Going from Zero to Hero in 14 Days.”

Click here to download now!

To learn more about all of 8x8’s contact center offerings, visit

Want to learn more about cloud computing solutions geared specifically towards small to medium-sized businesses?  Don’t miss the Cloud4SMB Expo, collocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at Cloud4SMB Expo. Follow us on Twitter.

Edited by Rachel Ramsey

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