) announced today that they will partner with SaskTel to provide users additional hosting for Contactual’s software as a service contact center solution. Contactual is a provider of on-demand contact center
software that empowers small businesses and enterprise departments.
The company has won awards for its innovative products such as the 2007 Best Communication Solution CODiE Awards finalist and a winner of 2006 Best Integrated Solution award from NetSuite
. The company has also earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC (News
) Labs' Customer Interaction Magazine 2005 Innovation Award.
SaskTel is a full-service communications provider that offers voice, data, internet, entertainment and multimedia services, Web hosting, text and messaging services over a state-of-the-art digital network.
Via the partnership, SaskTel will provide Contactual with a second data center in North America, allowing Contactual to better serve the Canadian market and provide dependability across North America. Contactual customers can be confident knowing their product is supported by multiple world-class servers, according to company officials.
“The addition of a second data center will ensure that our clients’ increasing needs for optimal agent productivity and call center efficiency, will be met by one of the industry’s most comprehensive disaster recovery solutions,” said Mansour Salame (News
), CEO and chairman of Contactual.
Salame continued, “Moreover, this move extends our availability in Canada and the second presence in North America enables us to provide a solution with industry-leading reliability for our customer base which includes a steadily growing number of Fortune 500 Companies.”
Contactual’s hosted contact center solutions can dramatically reduce the costs of call center
operations by eliminating the need for infrastructure or agents to be physically located onsite, company officials said.
Contactual provides a hosted contact center solution for small and medium businesses and for departments within large organizations.
Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
Edited by Jessica Kostek