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Call Center Solutions Provider Contactual Inks Reseller Deal with Holland-based HTSE

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November 05, 2009

Call Center Solutions Provider Contactual Inks Reseller Deal with Holland-based HTSE

By Patrick Barnard, Group Managing Editor, TMCnet


Hosted call center solutions provider Contactual has increased its presence in Europe thanks to a new reseller partnership with Holland-based telephony and call center software provider HTSE.

Contactual (News - Alert) already has partners reselling its hosted call center solutions in the UK, Japan and Australia. The company reports that it is seeing increased adoption of its hosted call center solutions among businesses across Europe.

In July, Contactual announced that it had opened an office in Guildford, United Kingdom, and had established a new data center in England.  The company has reportedly been building out its data center network in the region in order to meet increased demand.

HTSE has a wide and established customer base -- it reportedly serves all of Europe. This is expected to increase distribution of Contactual’s hosted OnDemand Contact Center solution.
The deal means European businesses using HTSE’s telephony solution, i-ComPlatform, can quickly and easily deploy Contactual’s OnDemand Contact Center without having to invest in any new hardware, software or network infrastructure.
“After evaluating a number of hosted contact center providers, we identified Contactual as a perfect fit to complement our i-ComPlatform suite of products,” said Ron Berg, founder and CEO, HTSE, in a release. “Contactual offers the most robust and fast-to-deploy contact center software solution, and their UK data center presence ensures the highest level of call quality throughout Europe.”
Mansour Salame (News - Alert), CEO and chairman of Contactual, added “Europe has become a key growth area for the company and Contactual is committed to equipping European businesses with the exact same award winning solutions we provide in the U.S., Canada, Australia and Japan.”
Contactual’s call center software is delivered via the software-as-a-service model.

Contactual made news in October when DMG Consulting named it one of the leading hosted contact center solutions -- and the only vendor offering a solution specifically tailored for the underserved small business market.

“Hosted contact center infrastructure solutions are quickly gaining ground in enterprises of all sizes,” said Donna Fluss, President, DMG Consulting, in a release. “The recession is shifting investment from premise-based to hosted contact centers and solutions geared for smaller organizations are an important component of this growth.”

Fluss added that “Many early adopters are not classic risk takers; they are enterprises of various sizes that want to do business differently.”

Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard







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