For any business that deploys Coordinated System Inc.'s, or "CSI," call monitoring solution, it's essential to ensure that the service a company is getting - and essentially paying for - is the best it can be.
Therefore, with the call monitoring system at CSI, companies can leverage the value of its professional services experience to get the call monitoring system installed and delivering value immediately.
In addition, CSI offers on-site training services allowing customers to realize the most potential and value for their investment, an imperative quality at a time when companies are scaling back cost, yet want the same results.
"Customers may request specific training in specific areas or ask CSI to formulate a training plan to meet their goals," company officials said. "With an enthusiastic, captive audience that is ready to learn, we can have you up and running in rapid time."
With an on-site training program through CSI, businesses using the call monitoring software are offered unparallel advantages over a traditional Webinar training which so many companies prefer.
Not to mention, the personal aspect; CSI clearly cares about their customers.
"Our professional services team can improve the overall training & implementation experience by establishing a personal relationship between our customer and our Support department, removing the 'voice on the other end of the phone' process," CSI officials said, adding that CSI call monitoring trainers will come to a customer's office, get a feel for the business and culture and set up the system to fit the needs and goals of the system.
"With over 1,000 companies visited by us over the years, we have the experience level and expertise to adjust our training to your business, or offer implementation or evaluation form suggestions to you, as requested," CSI officials added.
Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.
Edited by Kelly McGuire