Recently, The Call Center Corporation revealed that it will market and distribute Nuxiba Technologies hosted call center software. The Call Center Corporation focuses on U.S. market expansion for call center software and technology products and will offer a range of call center solutions including Nuxiba, and tailor these solutions to fit the customer’s needs.
Nuxiba’s CenterWare Suite Contact Center solution is simple to embed into other applications. Nuxiba technology is 100 percent hosted, using session initiation protocol (SIP) phones included through Internet Explorer, as well as computer telephony integration (CTI).
The Call Center Corporation CEO Steve Bederman (News - Alert) revealed he and his team chose Nuxiba’s CenterWare Suite Contact Center as it powers hosted call center software with all of the capabilities required by administrators, supervisors and agents in a call center solution.
“After decades in this industry I have never seen call center software with such a friendly user interface that is as intuitive as Nuxiba’s CenterWare Suite Contact Center,” said Bederman, in a press release. “Nuxiba Technologies fulfills theCall Center Corporation’s goal to offer best-in-class call center software products along with our assistance in choosing these.”
CenterWare Suite Contact Center increases call center agent productivity and return on investment (ROI). The solution’s outbound functions includes automatic call dialing (ACD), predictive dialing, recording, interactive voice response (IVR) menus and scripting. In addition, the CenterWare Suite Contact Center features an interactive user interface with administrator screens that have parameters which can be set by campaign using pop-up, mouse-over menus that allow administrators to pause campaigns, add records, drag and drop databases by campaign or change agents and work groups.
By simply clicking on an agent, supervisors can whisper, coach, barge, define skills-based routing, or reassign agents on the fly. Agents can be dragged and dropped into multiple workgroups at once, increasing calling efficiency. The interface features a real-time dashboard and pie charts showing call disposition and agent status.
Also easy to use, the CenterWare Suite Contact Center agent screen allows agents to choose reasons for “not ready” mode from simple tool-bar icons and they can schedule a call back date, time, and specify a phone number through a pop-up screen in the call back disposition menu. The screen can be easily embedded in a customer relationship management tool, and provides fields for additional information.
“The new relationship forged between Nuxiba and the Call Center Corporation will no doubt result in customers getting what they need at an affordable price all while maintaining a new level of professionalism,” Boan Rubalcava, president, Nuxiba Corporation added.
Edited by Jamie Epstein