VoltDelta (News - Alert) provides a cloud-based contact center infrastructure for businesses that seek to upgrade their on-premises legacy systems, add home-based agents, or geographically expand their call center solutions. The company has been working in the field of call center provision for 35 years. Its business model survives, in part, on the fact that it provides secure connections for its clients, so its recent announcement that two of its security team members have received additional accreditation marks an important step for the company.
VoltDelta said in September that its director of customer service and security director have both received global certifications that further enhance their individual credibility within their respective fields. The director of customer service has achieved certification as a Certified Information Security Manager (CISM) through the Information Systems Audit and Control Association (ISACA). Furthermore, the security director has achieved accreditation as a Certified Information System Security Professional-Information Systems Security Architecture Professional (CISSP-ISSAP) from the International Information Systems Security Certification Consortium (ISC2 (News - Alert)).
Terry Saeger, senior vice president and general manager of VoltDelta spoke about the accolades in the company's announcement and said they underscore the company's investment in providing a secure contact center platform.
"Certifications achieved by key members of our security team stand in testament to the investment we continue to make in delivering an exceptionally reliable and secure cloud contact center infrastructure," Saeger said. "Our team of security professionals ensures voice and data communications confidentiality, integrity and availability for distributed contact centers of all sizes."
CISM certification was established in 2002. Since its inception, the ISACA program has certified more than 25,000 professionals. It shows that professionals have a working knowledge and expertise in the field of information security. The ISC2 also shows expertise by testing individuals in subfields of information security such as access control systems, cryptography, and disaster recovery.
The CISSP-ISSAP certification mentioned above is especially notable because fewer than two percent of professionals seeking CISSP certification supplement their credentials with ISSAP. The certification of ISSAP shows that the VoltDelta security director is expert in managing and creating business security plans.
Edited by Alisen Downey