If your operation handles any level of outbound calling, chances are you’re using a predictive dialer. Predictive dialers allow companies to quickly undergo operations that would be nearly impossible to handle via manual entry, reducing agent downtime and optimizing presence in your chosen field.
Predictive dialers are essential components to this business model, but up until now have been a premise based technology that required both IT staff and significant capital to acquire and maintain. The cloud based predictive dialer option gives companies a new way to access this tool, and in the process strengthen their core competencies.
NexInteractive provides a number of hosted dialer and other solutions for SMBs. According to the company, “predictive dialing increases agent productivity over manual dialing by allowing agents to speak with live contacts virtually continuously.” They continue, “There’s no need to ever adjust your line allocations regardless of how many agents are on your contact center floor.””
The company’s pacing algorithm guarantees accurate call progress detection and ensuring screen-pops and fast voice connects to your call center agents. The algorithm is also designed to evaluate your pacing goals regularly. Plus it has all the advantages of a hosted solution.
A new survey suggests that 70 percent of SMBs intend to increase their technology spending in the next 12 months, with one-third of them saying they'll bump spending by at least 10 percent. A considerable portion of that will focus on cloud based utilities. According to the study, “Nearly one-third of SMBs have adopted cloud computing technology, with medium-sized businesses (42 percent) showing the highest utilization. Another 35 percent of all SMBs plan to use the cloud in some form in the next year.”
The cloud option makes sense for companies that need tools they may not have the money obtain. Given the trend towards the hosted option, the cloud based predictive dialer NexInteractive offers could be your company’s first step towards a hosted environment.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Stefanie Mosca